Cooling-off period/returns
It may sometimes happen that you want to return an order. Perhaps because you don't like the product after all or for some other reason you no longer want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
For more information about returning your order, please refer to the returns page.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the reduced value of the product. So handle the product with care and make sure it is well packaged for a return.
Exchange a product?
Would you like to exchange your product? That's no problem at all. You can contact us for this via the contact form.
I provided the wrong delivery address!
Accidentally gave the wrong delivery address? Then contact us as soon as possible. We will try to change the order for you.
Reviews from real customers
We think it's important that reviews give the best possible picture of our products and service. Our reviews are therefore managed impartially by TrustedShops. TrustedShops has taken measures to guarantee the authenticity of reviews. Our customers are not rewarded for writing reviews. No discounts or other gifts are given.
Delivery time & shipping costs
We do our very best to deliver the order to you as quickly as possible. Orders placed on working days before 15:00 are attempted to be shipped the same working day. Unfortunately, we cannot always guarantee this.
Delivery is made by the postman or parcel carrier from Trunkrs or UPS. In general, delivery will take place the next working day between 9:00 and 22:00. Unfortunately we cannot guarantee the exact delivery time. Large or heavy products are delivered by pallet or courier.