Cooling-off period/returns
It may happen that you want to return an order. Perhaps because the product does not meet your expectations or for another reason you no longer want the order. Whatever the reason, you have the right to cancel your order within 14 days of receipt without giving a reason.
For more information about returning your order, please refer to the returns page.
If the product is damaged or the packaging is more damaged than is necessary to try the product, we may charge you for the resulting reduction in value. So handle the product with care and make sure it is well packed for a return.
Exchange a product?
Would you like to exchange your product? That is not a problem. You can contact us for this via the contact form.
I provided the wrong delivery address!
Accidentally provided the wrong delivery address? Then contact us as soon as possible. We will try to change the order for you.
Reviews from real customers
We think it is important that reviews give the best possible picture of our products and service. Our reviews are therefore managed impartially by TrustedShops. TrustedShops has taken measures to guarantee the authenticity of reviews. Our customers are not rewarded for writing reviews. No discounts or other gifts are given.
Delivery time & shipping costs
We do our utmost to deliver the order to you as soon as possible. Orders placed on working days before 15:00 are attempted to be shipped the same working day. Unfortunately, we cannot always guarantee this.
Delivery is carried out by the postal carrier or parcel courier from Trunkrs or UPS. In general, delivery will take place the next working day between 9:00 and 22:00. Unfortunately we cannot guarantee the exact delivery time. Large or heavy products are delivered by pallet or courier.